We want you to be completely satisfied with anything you buy from our shop. If an item arrives faulty, damaged, or not as described, you are entitled to a full refund, replacement, or repair.
To make a claim, please contact us within 30 days of receiving your order, with:
We'll respond within 2 working days and arrange the next steps. Where an item is confirmed defective, we cover all return postage costs, and your refund or replacement will be processed within 14 days of us receiving the returned item.
Email flawlessfeetandhealth@flawlessfeet.com (or use the contact details on our website) with the information above. Please do not send items back to us before getting in touch — we'll give you the correct return address and instructions.
Approved refunds are issued to the original payment method. Once processed, please allow up to 5–10 working days for the funds to appear, depending on your bank or card provider.
For health and hygiene reasons, certain products cannot be returned once opened or used, unless they are faulty. This includes:
These exclusions do not affect your right to return a genuinely defective product.
Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you believe an item is faulty, you may have additional rights to a repair, replacement, or refund.
Flawless Feet Podiatry & Laser Email: flawlessfeetandhealth@flawlessfeet.com Web: www.flawlessfeet.com
Clinics: Sydenham · Covent Garden · Croydon (Shirley Park)
