Delivery & Returns Policy
Fast dispatch and easy returns. We want you to be completely satisfied with anything you buy from our shop and if something isn't right, here's exactly how we'll put it right.
Fast dispatch and easy returns. We want you to be completely satisfied with anything you buy from our shop and if something isn't right, here's exactly how we'll put it right.
Orders are prepared and dispatched within 1 working day of purchase. Choose from the options below at checkout.
Sent via Royal Mail 2nd Class. Estimated delivery in 2–10 working days, depending on Royal Mail.
Sent via courier for 1–2 working day delivery from dispatch.
Delivery estimates begin from the date of dispatch and exclude weekends and bank holidays.
If an item arrives faulty, damaged, or not as described, you are entitled to a full refund, replacement, or repair.
We'll respond within 2 working days and arrange the next steps. Where an item is confirmed defective, we cover all return postage costs, and your refund or replacement will be processed within 14 days of us receiving the returned item.
Contact us within 30 days of receiving your order, with:
Email flawlessfeetandhealth@flawlessfeet.com (or use the contact details on our website) with the information above.
Please don't send items back before getting in touch — we'll give you the correct return address and instructions.
Once your return arrives, we'll process your refund or replacement within 14 days — and cover the postage if the item was faulty.
Approved refunds are issued to the original payment method. Once processed, please allow up to 5–10 working days for the funds to appear, depending on your bank or card provider.
For health and hygiene reasons, certain products cannot be returned once opened or used, unless they are faulty.
Insoles, orthoses, and any item moulded or customised to your foot.
Skincare, creams, and topical products where the seal has been broken.
Any item where the hygiene seal or packaging has been removed.
These exclusions do not affect your right to return a genuinely defective product.
Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you believe an item is faulty, you may have additional rights to a repair, replacement, or refund.
Flawless Feet Podiatry & Laser
Email: flawlessfeetandhealth@flawlessfeet.com Web: www.flawlessfeet.com